1. How do I book your custom design service?
To start the design process, schedule a discovery call and fill out the custom design request form, here.
2. How long does the custom design process take?
Your custom design is delivered 5-7 weeks from the day of the design meeting and receiving your measurements. Rescheduling meetings, fittings and altering the design can push back the initial delivery date.
3. What is the payment process?
There is a $100 retainer fee after the discovery call. This solidifies your spot on my calendar and I can begin work on creating design concepts based on the details we discussed. A 50% down payment will be expected after the design meeting and the remaining percentage is due upon delivery of your custom.
4. Do I have to live in Los Angeles, Ca. to purchase this service?
While it’s preferred to ensure a better fit, you do not have to live in LA. Your custom can be created by providing specific measurements. I recommend having a friend available to help take your measurements. Any gown requests, I highly recommend 2-3 in person fittings.
5. How will my custom be delivered.
I will hand deliver any custom within 30 miles of my studio. For all other orders, customs will be shipped via Fed Ex and will require a signature upon delivery to ensure you get your custom.
6. What is your exchange/return/refund policy?
Since custom designs are made to your request and your measurements, there are no exchanges, returns or refunds. Slight alterations can can be made for customers who notify me within 10 days of receiving their custom.
7. What if my custom is damaged?
Each garment is inspected for any type of damage or mistakes before it’s shipped. I am not responsible for any mishaps or damages caused by the shipping service. For any wear-and-tear possibilities, I’ll provide extra buttons and trim for minor repairs through the years.